London's Specialist Hospitality Staffing Agency
Trained Staff When You Need Them
HEROS is a hospitality recruitment agency in London built for operators who refuse to compromise on guest experience. We supply trained, presentation-ready professionals for hotels, restaurants, serviced apartments, events, and corporate front-of-house environments.
Real hospitality environments
Calm, premium premises.
Staff who match the standard.
Reception
Front-desk ready
Restaurant service
Floor teams that keep service moving
Why HEROS
Why London's Best Premises Choose HEROS
HEROS is built by people who have managed hotel lobbies at full capacity, run restaurant floors, and handled VIP arrivals. Such practical experience helps us manage all aspects like how we recruit, how we train, and how we match people to your premise.
Whether you need temporary hospitality staff for a single shift or a permanent front-of-house team, every person we place has passed through our extensive training programme first.
- Professional placements: Every candidate is screened for grooming, communication, and five-star service etiquette before they reach your workplace.
- Fast turnaround & availability: Most requests are filled within 24 hours. Emergency cover is also available around the clock.
- Hospitality trained: We don't just recruit; we train through our in-house hospitality readiness programme.
- Reliable workforce: Our platform tracks attendance, feedback, and performance so you always know what you're getting.
Quality
We screen every professional for presentation and communication to ensure the highest service standards before placement.
Training
While we recruit and train through our in-house programme that covers front-desk systems, guest interaction protocols, grooming standards, and emergency procedures.
Efficiency
HEROS connects demand capture, staffing requests, bookings, and worker response in a single platform. You don't have to chase multiple companies or manage email threads.
FAQ
Frequently asked questions
Straight answers about booking staff, vetting, and working with HEROS. Can't find what you need? Our team is a call away.
What is HEROS Hospitality?
HEROS Hospitality is a London hospitality staffing and recruitment agency. It supplies trained receptionists, night porters, concierge, food and beverage, and event staff to hotels, serviced apartments, corporate buildings, restaurants, and events, on a temporary or permanent basis.
Where is HEROS based and which areas does it cover?
HEROS is based at 20 Wenlock Road, London N1 7GU, and supplies staff across London and the wider UK.
How quickly can HEROS supply staff in London?
Most requests are filled within 24 hours, and emergency cover is available around the clock. Send a request through the Book a Hero form or call +44 (0) 20 3642 8385.
Are HEROS staff vetted and trained?
Yes. Every professional is screened for presentation, communication, and service etiquette, has their UK right to work checked, and completes the HEROS in-house hospitality readiness programme covering front-desk systems, guest interaction, grooming standards, and emergency procedures.
Does HEROS do permanent hospitality recruitment?
Yes. Alongside temporary staffing, HEROS recruits permanent front office managers, supervisors, receptionists, and other guest-facing roles.
How do I book hospitality staff with HEROS?
Submit a staffing request through the Book a Hero page at heroshospitality.com/book, email [email protected], or call +44 (0) 20 3642 8385.
How do I apply for hospitality jobs with HEROS?
Apply through the Join as a Hero page at heroshospitality.com/join. Current roles include receptionist, food and beverage assistant, event associate, and night porter across London, and applicants need the right to work in the UK.
Contact Us
We Source. We Train. You Succeed.
HEROS helps London's Hotels, Residentials, Restaurants, and Corporate premises hire hospitality staff for everything from front desk to food service with confidence. We also give hospitality professionals a clearer route into high-standard, guest-facing work. HEROS is built for the speed and standards your premise demands.