London Staffing
Hotel Staffing Agency in London
HEROS supplies temporary and permanent hotel staff across London: front desk receptionists, guest service agents, night porters, and food and beverage assistants. Staff are trained on Opera PMS, Opera Cloud, OnQ, Mews, and other major property management systems, briefed on your brand standards before their first shift, and most requests are filled within 24 hours.
Hotel staffing
Reception and guest-service teams for hotel operations.
Roles we supply
- Hotel receptionists
- Guest service agents
- Night porters
- Food & beverage assistants
- Event assistants
Where they work
- Luxury and boutique hotels
- Branded and independent hotels
- Aparthotels
- Hotel restaurants and bars
What you get
- PMS-trained front desk staff (Opera, Opera Cloud, OnQ, Mews)
- Short-notice cover for sickness, holidays, and peak occupancy
- Overnight cover with trained night porters
- Temporary shifts or permanent front office hires
Request a Hero in London
Tell us the role, the location and when you need cover. Most London requests are filled within 24 hours.
FAQ
Frequently asked questions
Straight answers about booking staff, vetting, and working with HEROS. Can't find what you need? Our team is a call away.
How quickly can HEROS supply staff in London?
Most requests are filled within 24 hours, and emergency cover is available around the clock. Send a request through the Book a Hero form or call +44 (0) 20 3642 8385.
Which hotel systems are HEROS receptionists trained on?
HEROS hotel staff are trained on Opera PMS, Opera Cloud, OnQ, Mews, and other major PMS platforms, so they can check guests in and out and manage reservations without lengthy onboarding.
Are HEROS staff vetted and trained?
Yes. Every professional is screened for presentation, communication, and service etiquette, has their UK right to work checked, and completes the HEROS in-house hospitality readiness programme covering front-desk systems, guest interaction, grooming standards, and emergency procedures.
Can I hire temporary HEROS staff permanently?
Yes. HEROS supplies both temporary cover and permanent recruitment, so a temporary placement can move to a permanent hire under the HEROS permanent recruitment terms.