Services
HEROS delivers hospitality staffing solutions shaped by real-world premise requirements and real pressure points across London. From luxury hotels to high-profile corporate lobbies, we offer customized event staffing solutions, and ready to integrate immediately.
Staffing solutions
Flexible hospitality teams built around the standards of your premise.
Running a hotel front desk isn't just about checking guests in. It's about reading the queue, managing the PMS, and handling all sorts of feedback at reception while the phone rings. HEROS supplies hotel staff who already understand that rhythm. Our professionals are trained on Opera PMS, Opera Cloud, OnQ, Mews, and other major PMS platforms, briefed on your brand standards, and ready to support your lobby together at all times.
Serviced apartments sit between hotels and residential property, so the front-desk role must reflect that. Your staff needs hospitality warmth without hotel formality and the patience for guest relationships that last weeks or months instead of nights. HEROS places professionals who understand extended-stay dynamics and are comfortable with platforms like RMS and Guestline to handle everything from key handovers to resident feedback.
The lobby of a premium corporate building is its own kind of stage. Visitors, tenants, couriers, and contractors often arrive simultaneously and require a different kind of attention. HEROS provides corporate concierge and corporate reception staff trained for exactly this.
HEROS supplies trained and experienced floor professionals who step into the restaurant service without disrupting the workflow of the existing team. Our guest-facing staff is trained to support service rhythm, table flow, and maintain the highest hospitality standards during peak periods.
HEROS is the event staffing agency London's organisers trust to handle any kind of pressure. We are experienced in supplying event staff across London who arrive operationally prepared before the doors open. Whether it's a 20-person corporate dinner or a 2,000-seat gala, we can handle recruitment, briefing, uniform coordination, and on-site event management.
